1. How long does it take to process and deliver my order?

We process orders within 2-3 business days, and delivery takes 7-9 business days depending on your location.

2. How can I track my order?

Once your order is shipped, we will provide a tracking number via email or WhatsApp. You can use this to track your package.

3. Do you accept returns?

Returns are only accepted if the product is damaged or defective upon delivery. A clear unboxing video is required as proof. Return requests must be made within 7 days of delivery.

4. How do I request a return?

To initiate a return, email us at mexsaprivatelimited@gmail.com or WhatsApp +91 9103840075 with your order details and the required unboxing video.

5. How long does it take to process a refund?

Once we receive and verify the returned product, refunds are processed within 7 days to your original payment method.

6. Do you offer international shipping?

Currently, we only ship within India.

7. Can I modify or cancel my order after placing it?

Orders cannot be modified once confirmed. However, cancellations may be possible before dispatch. Contact us immediately if you need to cancel.

8. What payment methods do you accept?

We accept online payments via secure payment gateways.

9. How can I contact customer support?

You can reach us at:
📧 Email: mexsaprivatelimited@gmail.com
📱 WhatsApp: +91 9103840075