At Zabarwan Foods(www.zabarwanfoods.com), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share and safeguard your data when you visit our website, place orders, or interact with our services. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.
1.⁠ ⁠Who We Are?
Zabarwan Foods is an e-commerce platform based in Kashmir, India, specializing in Fast-Moving Consumer Goods (FMCG). We are committed to delivering high-quality products while ensuring the privacy and security of your personal information.
2.⁠ ⁠Information We Collect
We collect the following types of information to provide, improve, and personalize our services:
2.1 Personal Information.
When you interact with our website or place an order, we may collect:
Identity and Contact Information: Name, email address, phone number, and shipping/billing address.

Payment Information: Details such as credit/debit card numbers, UPI details, or bank account information (processed securely through third-party payment gateways).

Account Information: If you create an account, we collect your username, password (encrypted), and preferences.

2.2 Non-Personal Information
We may also collect non-identifiable data, including:
Browsing Information: IP address, browser type, device information, operating system, and pages visited on our website.

Cookies and Tracking Data: Information collected through cookies and similar technologies to understand your preferences and improve your experience (e.g., items in your cart, product recommendations).

Usage Data: Details about how you interact with our website, such as time spent, clicks, and search queries.

3.⁠ ⁠How We Use Your Information
We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including shipping, delivery, and returns.

Payment Processing: To securely process payments through third-party gateways.

Customer Support: To respond to your inquiries, complaints, or requests.

Website Improvement: To analyze user behavior and improve our website’s functionality, design, and product offerings.

Marketing and Promotions: To send you promotional offers, newsletters, or updates about new products (only with your consent, where required).

Legal Compliance: To comply with applicable laws, regulations, or legal processes.

Fraud Prevention: To detect and prevent fraudulent activities or unauthorized access.

4.⁠ ⁠How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:
Service Providers: We work with third-party vendors such as payment processors (e.g., Razorpay, Paytm), shipping companies, and cloud service providers to facilitate our services.

Analytics Partners: We use tools like Google Analytics to analyze website traffic and user behavior.

Legal Obligations: We may disclose your information if required by law, court order, or government authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.⁠ ⁠How We Protect Your Information
We take the security of your data seriously and implement reasonable measures to protect it, including:
Encryption: Sensitive data (e.g., payment details) is encrypted using Secure Sockets Layer (SSL) technology.

Access Controls: Only authorized personnel have access to your personal information.

Regular Audits: We conduct periodic reviews of our security practices to identify and address vulnerabilities.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6.⁠ ⁠Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

•⁠ ⁠Keep items in your cart during a session.

•⁠ ⁠Remember your preferences and login details.

•⁠ ⁠Analyze website traffic and user behavior.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

7.⁠ ⁠Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

•⁠ ⁠Order-related data may be retained for 2 years to comply with tax and accounting laws.

•⁠ ⁠Account information is retained until you request deletion or your account becomes inactive for 2 years.

After the retention period, we will securely delete or anonymize your data.

8.⁠ ⁠Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or social media platforms). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before sharing any information.

9.⁠ ⁠Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it immediately.
10.⁠ ⁠International Data Transfers
As an India-based company, we primarily store and process your data within India. However, if we transfer your data to service providers outside India, we will ensure compliance with applicable laws and implement safeguards to protect your information.
11.⁠ ⁠Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12.⁠ ⁠Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email:Mexsaprivatelimited@gmail.com

We will respond to your queries within a reasonable timeframe as per applicable laws.